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Frequently asked questions
Can't find your question? Email us at johannes.schneeberger@monte-nivis.com.
Arrival & check-in
When can I check in and out?
In all apartments, check-in is from 2 pm and check-out is by 11 am.
How does self check-in work?
Before you arrive, you'll receive a personal PIN code. From 2 pm it lets you into the apartment at any time, with no key handover.
Can I arrive earlier or leave later?
Just ask us. If the apartment is free, we're happy to make it work.
Parking & getting here
Is there parking?
Yes. Each apartment has its own private parking space right behind the house, included in the price.
How do I find the parking space?
Through a small driveway at the house that's easy to spot. The parking spaces are behind it. Depending on which direction you come from, the driveway is on your left or right. We'll send you a short description before you arrive.
How far is the station?
350 metres, about a 5-minute walk to Villach main station.
Booking & costs
What's the advantage of enquiring directly?
When you enquire directly, there are no booking platform service fees, and you're in direct contact with us.
How much is the tourist tax?
The City of Villach tourist tax or the Carinthian visitor tax is charged per person per night at the rates in force; children and young people are exempt up to a certain age. You'll find the exact amount in our offer.
How can I cancel?
By email. Cancellation is free of charge up to 30 days before arrival; after that, graduated fees apply (50%, 80% or 90%). You'll find all details in our terms.
Is there a minimum stay?
Yes, the minimum stay is 2 nights.
Is final cleaning extra?
No, final cleaning is already included in the price.
Do I have to pay when I enquire?
No. The enquiry is free of obligation. We'll get back to you with availability and the price, and only then is the booking made.
In the apartment
How many people can stay?
Chillach 1 and Chillach 3: up to 7 people, Chillach 2: up to 4 people.
Is there Wi-Fi?
Yes, Wi-Fi is included in all apartments.
Are pets allowed?
No, unfortunately pets are not allowed in our apartments.
Are bed linen and towels provided?
Yes, bed linen and towels are included in all apartments.
Can I work in the apartment?
Yes. Wi-Fi is included in all apartments, and Chillach 1 also has a dedicated workspace. Ideal for longer stays and work assignments.
Is there a cot?
No, unfortunately cots and extra beds are currently not available in our apartments.